Privacy
Future Financial Planning Limited uses personal information to provide independent financial planning and regulated advice, support clients and meet legal and regulatory requirements. Our full Privacy Policy explains what we collect, where it comes from, how we use and share it, how long we keep it and your rights.
Future Financial Planning Data Privacy Notice
Our technology and client app
We use business software for client records, fact-finding, risk assessment, cash-flow modelling, investment analysis and report preparation. Our client portal and My Future by FFP app use Plannr software. Available features may include secure messaging, documents, electronic signatures, notifications and connected investment valuations. Device permissions and any biometric sign-in options are explained when enabled. The app is not currently used for bank-account transaction feeds.
Meetings and artificial intelligence
We normally record client meetings and use approved technology, including Marloo and Microsoft 365 Copilot where enabled, to help prepare transcripts, summaries and drafts. Routine recording relies on our legitimate interests in accurate records, reliable follow-up, continuity of service and efficient administration. We give clear information before recording, for example through onboarding or meeting confirmations. You can object, and we will consider your circumstances and alternatives such as manual notes.
Where health or other special category information may be recorded and transcribed, we obtain the specific explicit agreement needed under our consent approach. You can decline recording that information without losing access to advice, or withdraw that consent. If sensitive information arises unexpectedly without the relevant agreement, we pause recording where practicable and agree how to continue. Our advisers remain responsible for advice; authorised staff review material AI outputs. We do not make decisions with legal or similarly significant effects about clients solely by automated means.
Your information and choices
We keep information for its relevant purpose and applicable legal or regulatory period. Some suitability records must be kept indefinitely; this does not mean all recordings or drafts are kept indefinitely. Your rights include access, correction and, where conditions apply, deletion, restriction and portability. You can withdraw consent where relied upon, object to direct marketing and object to legitimate-interests processing on grounds relating to your circumstances. Required regulatory records may not be eligible for deletion.
You can unsubscribe from marketing. Necessary service and regulatory messages are separate. Cookies and app technologies are subject to the applicable information, consent or exception requirements; please use the relevant cookie and app controls.
Read our full Privacy Policy for details of suppliers, international transfers, retention, rights and privacy complaints. For questions or complaints, contact John Markham, Data Protection Lead, at info@futurefp.com, telephone 01255 377009, or write to Unit C, Swains Farm Buildings, 89 The Street, Little Clacton, Essex, CO16 9LT. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.